If you happen to receive a defective product, you can raise a returns and replacement query by sending an email to info@aroomya.com within 3 days of receiving your order. Be sure to attach an image of the item received so we can evaluate its condition.
If you happen to receive a damaged tea accessory or gift box, you can raise a returns and replacement query by sending an email to info@aroomya.com within 3 days of receiving your order. Be sure to attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.
If you receive your package in damaged or broken condition, please send us the images of the damaged carton within 24hrs of delivery and mention the same while acknowledging the delivery with the courier partner.
Products acknowledged as ‘damaged’ or ‘defective’ will be refunded in full, including a standard delivery cost incurred by you in returning the item to us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly
Aroomya will not refund opened or used product. All refunds will be initiated through a Bank NEFT/RTGS transfer.
